How to avoid double approval (e.g. if users at both levels Approver 1 AND 2

Modified on Tue, 12 May, 2020 at 11:12 AM

Double approval only relevant if plan dictates that approval goes to each level sequentially

 

ie £4000 order goes to £0-1000 (approval level 0) approval step then £1000-5000 step ( approval level 1)

 

in this case do not put the approver at both approval level 0 and 1 just at level 0 and leave approver level 1 role blank

 

Then in plan at approval step then £1000-5000 step use criteria ” Task: Owner role assignment   Is not empty”  USE 'AND' CRITERIA WITH AMOUNT

 

In this case approval is requested only once for all orders up to £5000


ISSUE IF ESCALATION E.G. WHC i.e. if approver 1 is removed but approver 1 is required as escalatee, the order will be sent to the workflow approver - tested at WHC 12/05/20 WHC4237 (L3Test site)



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