AWARD - submissions failed at Q or T - but rest brought over

Modified on Mon, 13 Nov, 2023 at 2:49 PM

[13:51] Chris Quinlivan

So #### has the same issue, she has 2 suppliers failed at Q stage and she is clarifying with them. when she did the AWARD import the 2 who have failed Q didn't come through but the rest did.

[13:52] Chris Quinlivan

So the AWARD project has a flag set to say the ITT imported correctly so it can't be imported again unless the original import is deleted from the project, which we can't do, the AWARD helpdesk will need to.

[13:52] Chris Quinlivan

Other alternative is to create a new project and do the import once the rejections are sorted, that's what I've done for Anne

[13:55] Chris Quinlivan

We can delete the submissions by taking off data protection but we can't delete the 'successful import' flag from the import page, so when you try to look for the ITT again to import the responses nothing is returned as it's already imported from the project once already

Update on above

Josh Day | Customer Success and Operations Specialist

Tel: 01235 313 551

He will need to delete the supplier responses and then re-run the transfer. No need to delete the submissions, just the responses.